This lesson includes
- Closed captions & dubbing
- Downloadable resources
- Mobile app (iOS & Android)
Knowing your client for site inspections
An exceptional site inspection is so much more than memorizing all the impressive features of your hotel. You need to be able to show your clients why those...
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This lesson includes
- Closed captions & dubbing
- Downloadable resources
- Mobile app (iOS & Android)
Lesson details
An exceptional site inspection is so much more than memorizing all the impressive features of your hotel. You need to be able to show your clients why those features should matter to them specifically.
In this lesson, Katharina Darisse talks about what you should research about your guest, how to gather intelligence, and how to align your values with your client.
What you'll learn in this lesson, Knowing your client for site inspections
- Key items to research about your guest, your program, and your company
- How to recognize ways to gather intelligence about the piece of business
- How to align your values with your clients
Instructor
Meet Katharina Darisse, Founder of The Skill Shop. The Skill Shop is a sales and customer experience advisory and digital learning producer for organizations that want to improve their sales results and implement a customer-centric corporate culture....
View full profileWhy learn on Typsy?
Practical training designed for real hospitality moments.
Learn from industry professionals who understand real service.
Short, flexible lessons that work around shifts, not against them.
Give individuals clarity and teams a shared standard to follow.
