This lesson includes
- Closed captions & dubbing
- Downloadable resources
- Mobile app (iOS & Android)
Preparing the team for site inspections
The difference between a good and an amazing hotel is its people - even with a huge budget, a client's event will only be as good as the team behind it. In this...
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This lesson includes
- Closed captions & dubbing
- Downloadable resources
- Mobile app (iOS & Android)
Lesson details
The difference between a good and an amazing hotel is its people - even with a huge budget, a client's event will only be as good as the team behind it. In this lesson, Katharina Darisse explains how to prepare yourself for a site inspection and communicate with your internal team.
What you'll learn in Preparing the team for site inspections
- How to identify what needs to be learned about your property
- What a site inspection alert should include
- Tactics to communicate effectively with internal stakeholders about site inspections
Instructor
Meet Katharina Darisse, Founder of The Skill Shop. The Skill Shop is a sales and customer experience advisory and digital learning producer for organizations that want to improve their sales results and implement a customer-centric corporate culture....
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Practical training designed for real hospitality moments.
Learn from industry professionals who understand real service.
Short, flexible lessons that work around shifts, not against them.
Give individuals clarity and teams a shared standard to follow.
