Lesson details

Managing your team performance and dynamics isn’t just about resolving surface-level challenges and providing feedback. It’s a constantly evolving process that begins with onboarding and never ends. In this lesson, Mai Kappenberger explores key considerations for developing a productive approach to team leadership in hospitality.

What you’ll learn

  • What it means to manage team performance
  • Why managing your team is an ongoing process
  • The importance of working with a diverse team

This course is aimed at managers, and aspiring managers, in all areas of the hospitality industry.


Mai Kappenberger

Mai Kappenberger is a goal-oriented international hotelier with a focus on leadership, sustainability, education, and digitalization.

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