Managing your team performance and dynamics isn’t just about resolving surface-level challenges and providing feedback. It’s a constantly evolving process that begins with onboarding and never ends. In this lesson, Mai Kappenberger explores key considerations for developing a productive approach to team leadership in hospitality.

What you’ll learn

• What it means to manage team performance
• Why managing your team is an ongoing process
• The importance of working with a diverse team

This course is aimed at managers, and aspiring managers, in all areas of the hospitality industry.