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Lesson details

Setting and communicating goals is a key leadership skill - but goals are about so much more than ticking a box or delivering on a metric. They are an essential tool for managing and motivating your team. In this lesson, Mai Kappenberger demonstrates effective techniques for setting goals that both challenge and benefit your team.

What you'll learn in the Preparing strategic goals lesson

  • How strategic goals can help you improve team performance
  • How to write and communicate strategic goals
  • What the SMART goal model looks like, and how to implement it

Who the Managing team performance course is for

This online course is aimed at managers, and aspiring managers, in all areas of the hospitality industry.


Mai Kappenberger

Mai Kappenberger is a goal-oriented international hotelier with a focus on leadership, sustainability, education, and digitalization.

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