Lesson details

Feedback and criticism makes all of us nervous, but it’s an essential part of how we learn and grow. As a team leader, you have a responsibility to give performance reviews that deliver clear guidance to help your team continue to adapt and evolve. In this lesson, Mai Kappenberger explores strategies you can use to encourage ongoing growth and communication in your team.

What you’ll learn

  • The importance of performance reviews
  • How to establish an effective performance review structure
  • Strategies for building strong relationships with your team 

This course is aimed at managers, and aspiring managers, in all areas of the hospitality industry.


Mai Kappenberger

Mai Kappenberger is a goal-oriented international hotelier with a focus on leadership, sustainability, education, and digitalization.

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