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Lesson details

What does the art of personalized luxury service mean? Well, it's where every interaction is an opportunity to make someone's day unforgettable. From arranging training wheels for a young guest to a porter's hours-long drive to get a guest's favorite blend of tea, these stories aren't just service; they are what sets your venue apart from the rest.

In this online lesson about the art of personalizing service in luxury, Arnaud Bouvier will explain the concept of personalizing guests' experience, and how you can implement personalization in your department.

What you'll learn in this lesson, The art of personalizing service in luxury

  • The concept of personalizing guest experiences to make them feel unique and special
  • The benefits of personalizing service

Who the The culture of luxury course is for

The culture of luxury online course is aimed at luxury hotel staff looking to personalize techniques to the needs of each guest so that luxury service standards are met.


Arnaud Bouvier

Arnaud Bouvier, a distinguished Transformation Expert in Luxury, Management, and Leadership, has over two decades of experience, marked by his pivotal role as President of the Luxury Hotelschool, extensive work in luxury hospitality, and a commitment to advancing modern education.

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