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Lesson details

Imagine walking into two different hotels. In one, you see an employee with a polished appearance, poised posture, and a welcoming smile. In the other, staff members appear disheveled and indifferent. Which of these hotels strikes you as 'luxurious'?

In this online lesson about preventative maintenance for light fixtures, Arnaud Bouvier will explain how your appearance and conduct reflect the standards of your organization. You'll explore key aspects of personal presentation in luxury hospitality, including grooming, posture, and behavior in front of guests

What you'll learn in this lesson, Personal presentation for luxury service

  • The importance of personal presentation in luxury hotel service and its impact on guest perceptions
  • The essential grooming and appearance standards necessary to uphold a luxury image
  • The importance of posture, behavior, and professionalism when interacting with guests in a luxury hospitality setting

Who The culture of luxury course is for

The culture of luxury online course is aimed at luxury hotel staff looking to personalize techniques to the needs of each guest so that luxury service standards are met.


Arnaud Bouvier

Arnaud Bouvier, a distinguished Transformation Expert in Luxury, Management, and Leadership, has over two decades of experience, marked by his pivotal role as President of the Luxury Hotelschool, extensive work in luxury hospitality, and a commitment to advancing modern education.

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