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Lesson details

Don't you notice when someone addresses you by your name? It gets your attention. Your guests are no different!

In this online lesson about preventative maintenance for drains, Arnaud Bouvier will explain how using a guest's name adds to the sense of luxury and the situations when using their name is adequate.

What you'll learn in this lesson, Using a guest's name in luxury

  • How using a guest's name adds to a sense of luxury
  • How and when to use a guest's name

Who The culture of luxury course is for

The culture of luxury online course is aimed at luxury hotel staff looking to personalize techniques to the needs of each guest so that luxury service standards are met.


Arnaud Bouvier

Arnaud Bouvier, a distinguished Transformation Expert in Luxury, Management, and Leadership, has over two decades of experience, marked by his pivotal role as President of the Luxury Hotelschool, extensive work in luxury hospitality, and a commitment to advancing modern education.

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