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Lesson details
Efficiency is an extremely important factor in guest satisfaction. Time is an asset your guests have in limited supply, and it cannot be replaced. Even a minor delay or pause in service can greatly impact a guest's experience.
In this online lesson about achieving efficiency, Arnaud Bouvier will explain what efficiency means in luxury service and discover the factors that affect guest satisfaction. You'll also look at how you can maintain and improve the efficiency of service.
What you'll learn in this lesson, Achieving efficiency in luxury service
- How to define efficiency in the context of luxury service
- Common factors that can impact guest satisfaction in luxury service
- The mindset and continuous improvement approach required for efficiency in luxury service
- Ways to ensure guest satisfaction by providing efficient luxury service
Who The culture of luxury course is for
The culture of luxury online course is aimed at luxury hotel staff looking to personalize techniques to the needs of each guest so that luxury service standards are met.
Instructor
Arnaud Bouvier
Arnaud Bouvier, a distinguished Transformation Expert in Luxury, Management, and Leadership, has over two decades of experience, marked by his pivotal role as President of the Luxury Hotelschool, extensive work in luxury hospitality, and a commitment to advancing modern education.
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