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Lesson details

Thoughtfulness in luxury extends beyond personalized service; it involves genuine care, attention, and consideration for guests' feelings. Personalized service comes from the mind, thoughtfulness comes from the heart.

In this online lesson about showing thoughtfulness, Arnaud Bouvier will explain what thoughtfulness means in the context of luxury. You also learn three techniques to help you be deliberately thoughtful and several examples of thoughtfulness in action.

What you'll learn in this lesson, Showing thoughtfulness in luxury service

  • The meaning of thoughtfulness in the context of luxury
  • How to be deliberately thoughtful
  • How to tailor small gestures and services to each guest's preferences and needs

Who The culture of luxury course is for

The culture of luxury online course is aimed at luxury hotel staff looking to personalize techniques to the needs of each guest so that luxury service standards are met.


Arnaud Bouvier

Arnaud Bouvier, a distinguished Transformation Expert in Luxury, Management, and Leadership, has over two decades of experience, marked by his pivotal role as President of the Luxury Hotelschool, extensive work in luxury hospitality, and a commitment to advancing modern education.

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