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Lesson details

Luxury in hospitality means offering top-quality service in a unique decor to create unforgettable experiences. It requires consistently providing personalized service and authentic guest interactions every day, with every guest.

In this online lesson about the culture of luxury, Arnaud Bouvier will explain what makes a venue 'luxury'. You'll also explore who luxury guests are, and the important role you play in the luxury industry.

What you'll learn in this lesson, Introduction to the culture of luxury

  • The concepts that epitomize the culture of luxury
  • The core elements of the culture that define luxury
  • The profile of the luxury customer

Who The culture of luxury course is for

The culture of luxury online course is aimed at luxury hotel staff looking to personalize techniques to the needs of each guest so that luxury service standards are met.


Arnaud Bouvier

Arnaud Bouvier, a distinguished Transformation Expert in Luxury, Management, and Leadership, has over two decades of experience, marked by his pivotal role as President of the Luxury Hotelschool, extensive work in luxury hospitality, and a commitment to advancing modern education.

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