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Lesson details

Spotless rooms, exquisite cuisine, and concierge services that open doors to premier events, are all at the heart of luxury hotel offerings. What do they have in common? A team committed to exceeding guests' expectations, embodying what we call the luxury service mindset.

In this online lesson about cultivating a luxury service mindset, Arnaud Bouvier will explain the key attributes of the luxury service mindset and how they translate into actions that add up to exceptional luxury service.

What you'll learn in this lesson, Cultivating a luxury service mindset

  • The attributes of a luxury service mindset
  • The traits to cultivate a mindset suited to luxury service

Who The culture of luxury course is for

The culture of luxury online course is aimed at luxury hotel staff looking to personalize techniques to the needs of each guest so that luxury service standards are met.


Arnaud Bouvier

Arnaud Bouvier, a distinguished Transformation Expert in Luxury, Management, and Leadership, has over two decades of experience, marked by his pivotal role as President of the Luxury Hotelschool, extensive work in luxury hospitality, and a commitment to advancing modern education.

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