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Lesson details

Staffing a banquet with effective servers is one part of the equation, but it’s also important to remember that as a manager, you’re there to steer the ship. That’s why setting out expectations in the initial service briefing is such a crucial step.

In this online lesson on managing a service briefing, you’ll discover strategies to help you communicate staff roles and responsibilities.

What you'll learn in the Managing a service briefing lesson

  • Prepare and communicate the right information during a service briefing
  • Follow an agenda to conduct an efficient and effective service briefing

Instructor

Thomas Boucourt

Thomas Boucourt is a Senior practical arts lecturer with a passion for teaching exceptional service techniques to emerging industry leaders.

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