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Lesson details

A key part of putting kindness into practice is finding those opportunities to show kindness every day. Whether that's by laying out menus in advance, holding open a door for a guest, or opening umbrellas over outdoor seating when it's raining, these small actions can mean a lot to your customers.  

In this online lesson about finding opportunities to be kind, Nahla Summers will show you how to find opportunities to be kind to other people. 

What you'll learn in this lesson, Finding opportunities to be kind  

  • Why it's important to proactively look for opportunities to be kind in a service context 
  • Tips to help you identify those opportunities for kindness 

Who the Showing kindness course is for  

The Showing kindness online course is aimed at any customer-facing staff member looking to improve service and work performance by incorporating kindness into all aspects of their work.


Nahla Summers
Nahla Summers is a cultural change consultant, founder of Sunshine People and author of A Culture of Kindness. She is a ground-breaking thought leader in kindness, leadership, and organizational culture.
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