Showing kindness

Did you know there is so much more to kindness than saying something nice or doing someone a favor? It's about understanding what someone else truly wants or needs and being able to provide that service. 

Being kind is one of the most important parts of being human and a huge part of exceptional service. But many of us don't fully understand what kindness means or why it's important. And you can't practice kindness effectively and intentionally until you do.  

Your instructor for the Showing kindness course is Nahla Summers, a Cultural change consultant and Author of 'A Culture of Kindness'. With her guidance, you'll discover new ways to think about what kindness means to you - and how to strengthen your kindness to forge better professional and personal relationships. 

What you'll learn in the Showing kindness course 

• What kindness means in a service context 
• The difference between kind and nice 
• Why it's important to be kind to yourself 
• How to be kind within professional boundaries 
• Consideration as a key element of kindness 
• How to show kindness through honesty 
• Overcoming biases to show kindness and respect to all customers 
• How to stay kind when others are unkind to you 
• How to stay kind when you're having a bad day 
• And much more! 

Who the Showing kindness course is for  

The Showing kindness online course is aimed at any customer-facing staff member looking to improve service and work performance by incorporating kindness into all aspects of their work.