Showing kindness
This course is included in a Typsy Premium subscription along with 150+ other courses.
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Course details
Did you know there is so much more to kindness than saying something nice or doing someone a favor? It's about understanding what someone else truly wants or needs and being able to provide that service.
Being kind is one of the most important parts of being human and a huge part of exceptional service. But many of us don't fully understand what kindness means or why it's important. And you can't practice kindness effectively and intentionally until you do.
Your instructor for the Showing kindness course is Nahla Summers, a Cultural change consultant and Author of 'A Culture of Kindness'. With her guidance, you'll discover new ways to think about what kindness means to you - and how to strengthen your kindness to forge better professional and personal relationships.
What you'll learn in the Showing kindness course
- What kindness means in a service context
- The difference between kind and nice
- Why it's important to be kind to yourself
- How to be kind within professional boundaries
- Consideration as a key element of kindness
- How to show kindness through honesty
- Overcoming biases to show kindness and respect to all customers
- How to stay kind when others are unkind to you
- How to stay kind when you're having a bad day
- And much more!
Who the Showing kindness course is for
The Showing kindness online course is aimed at any customer-facing staff member looking to improve service and work performance by incorporating kindness into all aspects of their work.
Meet your instructor
11 lessons included in this course
Prove you’re job ready
Highlight the new, job-relevant skills you’ve gained and supplement existing qualifications with a hard-earned, industry-specific digital certificate.
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- Complete each course and pass the quiz.
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How courses work
Start a course to master new skills in your chosen specialist area. Work through a series of topic-focused lessons at your own pace, and pass the final quiz to earn a digital certificate that proves your expertise.
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Watch all the lessons
Complete all the lessons included in the course. Each lesson is generally 3-5 minutes long.
Pass the quiz
At the end of each course is a quiz. The quiz will test that you have retained the key learning outcomes in each course.
Earn digital badges
Receive a digital badge for every completed course that you can download and share with your professional network.
Become an expert
Use your specialist training to build confidence, progress further in your career, or build expertise in areas you're passionate about.
All Typsy courses are endorsed by the Institute of Hospitality
Typsy courses have been endorsed by the Institute of Hospitality which demonstrates the courses:
- Adhere to good practice standards in training and training delivery
- Are relevant to the needs of the industry
- Meet a wide range of essential criteria relating to quality standards and quality learning outcomes
What to expect when you learn on Typsy
What our members are saying
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"Been loving Typsy so far! It was honestly like love at first sight, with the plethora of informative courses at my fingertips in such high quality and certified instructors. I especially love how crisp and easy to follow these courses are, whether you're a novice or an expert... Highly recommend Typsy to everyone who's a part of the hospitality industry."
"It assisted in sharpening and updating my current skills."
"I have been using the Typsy online training platform since April 2020 and have found it to be very informative, simple, and it provides hands-on, practical skills that I have been able to immediately implement at my accommodation facility. It also assisted in sharpening and updating my current skills to enhance my guests' experiences in the future."
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Start learning today - with your free 10-day trial.
After your free trial you can:
- Pay per year to keep learning online
- Have complete control over your subscription; you can cancel any time
- Learn at your own pace
- Complete online assessments to test your knowledge and prove your skills
- Earn digital course certificates that you can share online, with potential employers, and your professional network
