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Lesson details

One of the most challenging aspects of showing kindness is being kind to others, even when they're being unkind to you. It is a really important skill though - especially in service industries and customer-facing roles. In this online lesson about being kind when others are unkind, Nahla Summers will explain how to maintain your kindness in challenging situations. 

What you'll learn in this lesson, Being kind when others are unkind 

  • Common reasons someone might act unkindly  
  • Why it's important to maintain kindness, regardless of how others are behaving 
  • Practical steps to help you show kindness when others are unkind 

Who the Showing kindness course is for  

The Showing kindness online course is aimed at any customer-facing staff member looking to improve service and work performance by incorporating kindness into all aspects of their work. 


Nahla Summers
Nahla Summers is a cultural change consultant, founder of Sunshine People and author of A Culture of Kindness. She is a ground-breaking thought leader in kindness, leadership, and organizational culture.
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