Honesty is an essential part of being kind. But of course, it's possible, to be honest in an unkind way! In this online lesson about being honest while being kind, Nahla Summers will share her tips for delivering honesty with kindness.
What you'll learn in this lesson, Being honest while being kind
- What being honest means in a service context
- Why it's important to be honest
- Tips to help you be honest and kind with customers
Who the Showing kindness course is for
The Showing kindness online course is aimed at any customer-facing staff member looking to improve service and work performance by incorporating kindness into all aspects of their work.