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Course details

You’ve probably heard before that there are different types of intelligence. You might be brainy, or creative, or good with people. Emotional intelligence looks at how effectively we can understand and express ourselves, relate to others, and cope with daily pressures in a constructive way.

Research shows us that these types of interpersonal skills are essential for success in the workplace - even more than just knowing how to do your job! So in this online course, emotional intelligence expert Alicia Brown will help you explore how emotional intelligence can help you succeed by being more adaptable and building better team connections.

What you'll learn in the Emotional intelligence fundamentals course

  • What emotions are, and how that relates to emotional intelligence
  • The four domains of emotional intelligence
  • How to develop self-awareness and self-management
  • How to develop social awareness and relationship management
  • The role of empathy in managing relationships
  • What the limbic system is, and how it influences your emotions
  • The influence of your values, and how they influence your behaviors
  • What emotional agility means
  • How to strengthen your emotional agility
  • Specific techniques and strategies to help you build emotional intelligence

Who the Emotional intelligence fundamentals course is for

This online course is aimed at current or aspiring hospitality leaders wanting to explore personal and professional development.

Meet your instructor

Alicia Brown

Alicia Brown is the Owner and Head Coach of Twigg and Bones, a health and lifestyle coaching service specializing in self-leadership coaching, emotional intelligence profiling, values integration, and group coaching.

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Prove you’re job ready

Highlight the new, job-relevant skills you’ve gained and supplement existing qualifications with a hard-earned, industry-specific digital certificate.

  • Learn the latest in your chosen industry or subject.
  • Complete each course and pass the quiz.
  • Earn a digital badge that you can print or share on linkedin-logo.svg
  • Impress employers with learning outcomes you can add to your CV.
  • Make your career dream a reality.
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How courses work

Start a course to master new skills in your chosen specialist area. Work through a series of topic-focused lessons at your own pace, and pass the final quiz to earn a digital certificate that proves your expertise.

1
Join a 10-day trial

Begin a free trial where you get access to all courses, quizzes, and certificates that you can complete anytime during the 10 days. Cancel anytime with no charge.

2
Watch all the lessons

Complete all the lessons included in the course. Each lesson is generally 3-5 minutes long.

3
Pass the quiz

At the end of each course is a quiz. The quiz will test that you have retained the key learning outcomes in each course.

4
Earn digital badges

Receive a digital badge for every completed course that you can download and share with your professional network.

5
Become an expert

Use your specialist training to build confidence, progress further in your career, or build expertise in areas you're passionate about.

All Typsy courses are endorsed by the Institute of Hospitality

Typsy courses have been endorsed by the Institute of Hospitality which demonstrates the courses:

  • Adhere to good practice standards in training and training delivery
  • Are relevant to the needs of the industry
  • Meet a wide range of essential criteria relating to quality standards and quality learning outcomes

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What our members are saying

"I especially love how crisp and easy to follow these courses are."

"Been loving Typsy so far! It was honestly like love at first sight, with the plethora of informative courses at my fingertips in such high quality and certified instructors. I especially love how crisp and easy to follow these courses are, whether you're a novice or an expert... Highly recommend Typsy to everyone who's a part of the hospitality industry."

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"It assisted in sharpening and updating my current skills."

"I have been using the Typsy online training platform since April 2020 and have found it to be very informative, simple, and it provides hands-on, practical skills that I have been able to immediately implement at my accommodation facility. It also assisted in sharpening and updating my current skills to enhance my guests' experiences in the future."

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FAQ

Each course consists of a number of 3-5 minute lessons and a quiz. When you successfully pass the quiz you will earn a digital course certificate.

Yes! Every Typsy course includes a digital certificate that you can download or share online. To earn a certificate you must successfully pass the course quiz.

No! Each course is 100% online. You can login at anytime and learn at your own pace.

Typsy Premium provides you with full access to the Typsy platform. You can access and watch any of our 150+ courses. Typsy Free provides limited access to the Typsy Platform and includes access to 9 courses.

Your free trial of Typsy Premium is valid for 10 days. You can cancel at any time during your trial and you won't be charged.

Start learning today - with your free 10-day trial.

After your free trial you can:

  • Pay per year to keep learning online
  • Have complete control over your subscription; you can cancel any time
  • Learn at your own pace
  • Complete online assessments to test your knowledge and prove your skills
  • Earn digital course certificates that you can share online, with potential employers, and your professional network