Lesson details

Along with social awareness, managing relationships is a key aspect of good external emotional intelligence. When you can interact with people in a collaborative and empathetic way, you set yourself up to achieve a more positive, effective outcome. So in this lesson, Alicia Brown will help you understand how to do exactly that.

What you’ll learn

  • What empathy is, and how to apply it in the workplace to build relationships
  • Establish the relationship between empathy and leadership
  • Show empathy with emotional intelligence

This course is aimed at current or aspiring hospitality leaders wanting to explore personal and professional development.


Alicia Brown

Alicia Brown is the Owner and Head Coach of Twigg and Bones, a health and lifestyle coaching service specializing in self-leadership coaching, emotional intelligence profiling, values integration, and group coaching.

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