Along with social awareness, managing relationships is a key aspect of good external emotional intelligence. When you can interact with people in a collaborative and empathetic way, you set yourself up to achieve a more positive, effective outcome. So in this lesson, Alicia Brown will help you understand how to do exactly that.

What you’ll learn

• What empathy is, and how to apply it in the workplace to build relationships
• Establish the relationship between empathy and leadership
• Show empathy with emotional intelligence

This course is aimed at current or aspiring hospitality leaders wanting to explore personal and professional development.