After the work of self-reflecting and starting to understand your brain, the next big step is actually putting emotional intelligence into practice. So in this lesson, Alicia Brown will guide you through some key techniques to help you implement emotional intelligence in your everyday life.
What you’ll learn
- What emotional armour and vulnerability mean, and how to identify them
- Grounding techniques to help you alter physiological reactions
- A new model to communicate constructively using emotional intelligence
This course is aimed at current or aspiring hospitality leaders wanting to explore personal and professional development.