This lesson includes
- Closed captions & dubbing
- Downloadable resources
- Mobile app (iOS & Android)
Planning: Investigate and imagine
In this online lesson from EarthCheck, you'll learn how to reach guests with storytelling during the planning stage of the customer journey.
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This lesson includes
- Closed captions & dubbing
- Downloadable resources
- Mobile app (iOS & Android)
Lesson details
Dreaming about a vacation, or destination can really speak to our emotional needs - but as we all know, not all dreams can be made reality. That's where the planning phase comes in: shaping your dreams so that they can actually be achieved. In this online lesson, EarthCheck will help you discover the important information you need to share with your guests in the planning part of their journey .
What you'll learn in the Planning: Investigate and imagine lesson
- What the planning phase in the traveler journey means for you
- How to address core guest needs during this phase
- Where your sustainable practices can help you turn intent into action.
Why learn on Typsy?
Practical training designed for real hospitality moments.
Learn from industry professionals who understand real service.
Short, flexible lessons that work around shifts, not against them.
Give individuals clarity and teams a shared standard to follow.
