Lesson details

Recent research has shown that to make more responsible travel choices, customers actively look for sustainability information from trusted travel resources and providers, including booking sites! So in this lesson, you'll review the booking phase, and we'll share some examples on how to tell your sustainability story during this phase.

What you'll learn in the Booking: Commit and anticipateĀ lesson

  • The importance of sustainability in theĀ  booking phase in the traveler journey.
  • How to deliver your story through booking phase

Who the Sustainability and your experience delivery course is for

This course is aimed at aspiring and established managerial staff in travel and tourism industries.