Lesson details

Storytelling is so much more than a useful strategy for getting customers in the door! It's an essential part of building an inspirational, empowering, connected experience to turn guests into loyal advocates for your business. In this EarthCheck online lesson, you'll discover how storytelling can enhance the guest experience.

What you'll learn in the Experience: Inspire, empower and connect lesson

  • Four key moments of the guest experience
  • How to deliver your story in each phase of the guest experience

Who the Sustainability and your experience delivery course is for

This course is aimed at aspiring and established managerial staff in travel and tourism industries.