Nothing will let a customer down as quickly as your inability to make a solid recommendation. When a guest is unsure of what they’re after, they expect your expertise to guide them. When it comes to beer, you’re going to be asked for recommendations by novices, enthusiasts, and experts – so it’s important you brush up on your skills because the more you know, the easier it will be to guide all customers with confidence!
Skill up with our star instructor, beer expert Kirrily Waldhorn. Here she shares some tips for making good, honest beer recommendations.
Learn hospitality skills for today’s world, including:
- The questions to ask of customers before making a beer recommendation
- How to gauge what a customer might enjoy drinking and make appropriate suggestions
- The seven prominent characteristics of beer
Servers and bartenders, if you’re looking to leave a good impression on customers, this is the lesson for you!
Kirrily Waldhorn is the founder of Beer Diva and a beer consultant, writer, educator and judge. She is on a mission to make beer the new wine.