Lesson details

Learning how to set priorities on shift is the difference between working harder and working smarter. When you learn how to prioritize according to the needs of your guests, you accentuate the focus on improving their experience – anything that falls outside of that is secondary.

In this lesson, restaurant consultant David Hayden explains the importance of setting priorities – to help you stress less and up your service game.

Learn hospitality skills for today’s world, including:

  • How to set priorities according to your guests’ needs
  • How to use the Urgent/Important Matrix to prioritize needs

Master the art of exceptional customer service with tips from the experts!


David Hayden

With over 20 years of experience in hospitality, David Hayden now conducts training programs for servers and managers through his company Hospitality Formula Consulting.

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