Lesson details

Providing great customer service to your restaurant guests starts before they are seated in your section. As a server, it’s important to think of yourself as a professional so that your guests will view (and compensate) you accordingly. This means paying attention to the details that make all the difference.

In this lesson, restaurant consultant David Hayden outlines what great servers do in preparation for a shift.

Learn hospitality skills for today’s world, including:

  • How servers can prepare for a shift
  • Tips on how to be a great server

Master the art of exceptional customer service with tips from the experts!


David Hayden

With over 20 years of experience in hospitality, David Hayden now conducts training programs for servers and managers through his company Hospitality Formula Consulting.

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