Providing great customer service to your restaurant guests starts before they are seated in your section. As a server, it’s important to think of yourself as a professional so that your guests will view (and compensate) you accordingly. This means paying attention to the details that make all the difference.

In this online lesson, restaurant consultant David Hayden outlines what great servers do in preparation for a shift.

What you'll learn in the How servers can prepare for a shift lesson

• How servers can prepare for a shift
• Tips on how to be a great server

Who the Time management for servers course is for

Servers, skill up with help from the experts and master the art of exceptional, professional customer service!