Lesson details

Polishing your customer service game means thinking of yourself as an industry professional and presenting yourself as such. If you carry yourself like a pro, guests will see you as a pro! It can be easy to slip up during service when you’re rushed or overwhelmed, which is why it’s important to pay attention to the little things that will help you stay on the ball and keep your customer service at its best throughout a shift.

In this lesson, restaurant consultant David Hayden shares his tips to help you excel as a server.

Learn hospitality skills for today’s world, including:

  • How to be a great server
  • Tips for presenting yourself as a professional in a restaurant

Master the art of exceptional customer service with tips from the experts!


David Hayden

With over 20 years of experience in hospitality, David Hayden now conducts training programs for servers and managers through his company Hospitality Formula Consulting.

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