The 4 key times of the dining experience

David Hayden

7m 52s


Lesson Details

There are four key times in your guests’ dining experiences that are critical to nail because they are going to have the most impact on how the guest feels towards you and your establishment. Making a good impression during these key stages will definitely influence how your guests perceive their visit to your restaurant.

In this lesson, restaurant consultant David Hayden outlines when these key times occur and how to make sure you nail them!

Learn hospitality skills for today’s world, including:

  • How to provide a good dining experience to your guests from start to finish
  • The importance of nailing the greeting, the order, the check back and the payment

Master the art of exceptional customer service with tips from the experts!


David Hayden

Hospitality consultant

Read More