Lesson details

There are four key times in your guests’ dining experiences that are critical to nail because they are going to have the most impact on how the guest feels towards you and your establishment. Making a good impression during these key stages will definitely influence how your guests perceive their visit to your restaurant.

In this lesson, restaurant consultant David Hayden outlines when these key times occur and how to make sure you nail them!

Learn hospitality skills for today’s world, including:

  • How to provide a good dining experience to your guests from start to finish
  • The importance of nailing the greeting, the order, the check back and the payment

Master the art of exceptional customer service with tips from the experts!


David Hayden

With over 20 years of experience in hospitality, David Hayden now conducts training programs for servers and managers through his company Hospitality Formula Consulting.

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