The 4 key times of the dining experience


David Hayden

duration7:52 mins


Lesson Details

There are four key times in your guests’ dining experiences that are critical to nail because they are going to have the most impact on how the guest feels towards you and your establishment. Making a good impression during these key stages will definitely influence how your guests perceive their visit to your restaurant.

In this lesson, restaurant consultant David Hayden outlines when these key times occur and how to make sure you nail them!

Learn hospitality skills for today’s world, including:

Master the art of exceptional customer service with tips from the experts!


Instructor

David Hayden

Hospitality consultant

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