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Course details

Being confident, innovative, and motivational are some of the key skills that make a great hospitality manager. When leading your teams as a manager, it’s also your role to create a positive and motivating workplace environment, and set up your teams to work together towards a common business goal.

You might have hired a team of hospitality-skilled and experienced members, but if they are not engaged or inspired by their manager, work-environment or colleagues, they might not achieve their full potential.

In this course, Transformation, organisational change and digital transformation director Narelle Glynn, takes you through the principles of building motivated teams, and how to lead, engage, and evaluate your team members to inspire them on a long-term basis.

WHAT YOU WILL LEARN

  • The difference between managing and leading teams
  • The common causes of a dysfunctional team and how to turn it into a cohesive team
  • Lencioni's five behaviors for a cohesive team
  • The importance of effective communication with your teams
  • The four quadrants of emotional intelligence and how to identify opportunities to adapt behavior for best results
  • The value of communicating purpose to team members
  • How to build a shared belief in the purpose of the work your team does
  • How to identify what success looks like for each team goal
  • Why individuals resist change and what the stages of change are
  • What motivates and doesn’t motivate teams
  • How to build capabilities in individuals and build teams

This course is ideal for any managers, leaders, and newbies to the leadership world who want to learn how to create motivational and inspiring team dynamics. 

Meet your instructor

Narelle Glynn

With more than 15 years of experience in the service and hospitality industries, Narelle brings unique insights to leadership and teams embarking on large strategic projects and cultural change.

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Highlight the new, job-relevant skills you’ve gained and supplement existing qualifications with a hard-earned, industry-specific digital certificate.

  • Learn the latest in your chosen industry or subject.
  • Complete each course and pass the quiz.
  • Earn a certificate that you can print or share on linkedin-logo.svg
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  • Make your career dream a reality.
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How courses work

1
Join a 10-day trial

Begin a free trial where you get access to all courses, quizzes, and certificates that you can complete anytime during the 10 days. Cancel anytime with no charge.

2
Watch all the lessons

Complete all the lessons included in the course. Each lesson is generally 3-5 minutes long.

3
Pass the quiz

At the end of each course is a quiz. The quiz will test that you have retained the key learning outcomes in each course.

4
Earn digital certificates

Receive a certificate for every completed course that you can download and share with your professional network.

5
Become an expert

Use your specialist training to build confidence, progress further in your career, or build expertise in areas you're passionate about.

All Typsy courses are endorsed by the Institute of Hospitality

Typsy courses have been endorsed by the Institute of Hospitality which demonstrates the courses:

  • Adhere to good practice standards in training and training delivery
  • Are relevant to the needs of the industry
  • Meet a wide range of essential criteria relating to quality standards and quality learning outcomes

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What our members are saying

"I especially love how crisp and easy to follow these courses are."

"Been loving Typsy so far! It was honestly like love at first sight, with the plethora of informative courses at my fingertips in such high quality and certified instructors. I especially love how crisp and easy to follow these courses are, whether you're a novice or an expert... Highly recommend Typsy to everyone who's a part of the hospitality industry."

Tarini T Tarini T

"It assisted in sharpening and updating my current skills."

"I have been using the Typsy online training platform since April 2020 and have found it to be very informative, simple, and it provides hands-on, practical skills that I have been able to immediately implement at my accommodation facility. It also assisted in sharpening and updating my current skills to enhance my guests' experiences in the future."

Denise A Denise A

FAQ

Each course consists of a number of 3-5 minute lessons and a quiz. When you successfully pass the quiz you will earn a digital course certificate.

Yes! Every Typsy course includes a digital certificate that you can download or share online. To earn a certificate you must successfully pass the course quiz.

No! Each course is 100% online. You can login at anytime and learn at your own pace.

Typsy Premium provides you with full access to the Typsy platform. You can access and watch any of our 85+ courses. Typsy Free provides limited access to the Typsy Platform and includes access to 30+ courses.

Your free trial of Typsy Premium is valid for 10 days. You can cancel at any time during your trial and you won't be charged.

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After your free trial you can:

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  • Have complete control over your subscription; you can cancel any time
  • Learn at your own pace
  • Complete online assessments to test your knowledge and prove your skills
  • Earn digital course certificates that you can share online, with potential employers, and your professional network