Effective communication with staff
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Course details
As a manager of a hospitality venue, you are the leader of a team. This means you are responsible for keeping track of the day-to-day performance of your staff, giving praise for great work, and helping them overcome any obstacles.
As a manager, you should also be guiding the culture of your workplace to ensure the team works well together, without conflict or negativity festering. Communication is the key to achieving this. You have to be ready and willing to engage with your staff to let them know their hard work is appreciated and to resolve any issues that arise.
Restaurant consultant Mike Ganino works with businesses to build strong brands and motivate staff to provide consistently great service.
In this online course on effective communication with staff, he shares his expert tips for sharpening your managerial skills – to help you create a positive work environment in which you can guide your team towards continuous improvement.
What you'll learn in the Effective communication with staff course
- How to quickly build rapport with new staff
- How to run effective team meetings
- How to conduct effective performance reviews
- How to keep staff accountable
- How to have difficult conversations with your staff
- How to manage conflict between staff
- How to build a harassment-free workplace
Who the Effective communication with staff course is for
If you’re a hospitality manager looking to skill up, this is the online course for you. Sharpen up your communication skills and build a stronger team for your venue, with pointers from a leadership expert!
Meet your instructor
7 lessons included in this course
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Highlight the new, job-relevant skills you’ve gained and supplement existing qualifications with a hard-earned, industry-specific digital certificate.
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Start a course to master new skills in your chosen specialist area. Work through a series of topic-focused lessons at your own pace, and pass the final quiz to earn a digital certificate that proves your expertise.
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Complete all the lessons included in the course. Each lesson is generally 3-5 minutes long.
Pass the quiz
At the end of each course is a quiz. The quiz will test that you have retained the key learning outcomes in each course.
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Receive a digital badge for every completed course that you can download and share with your professional network.
Become an expert
Use your specialist training to build confidence, progress further in your career, or build expertise in areas you're passionate about.
All Typsy courses are endorsed by the Institute of Hospitality
Typsy courses have been endorsed by the Institute of Hospitality which demonstrates the courses:
- Adhere to good practice standards in training and training delivery
- Are relevant to the needs of the industry
- Meet a wide range of essential criteria relating to quality standards and quality learning outcomes
What to expect when you learn on Typsy
What our members are saying
"I especially love how crisp and easy to follow these courses are."
"Been loving Typsy so far! It was honestly like love at first sight, with the plethora of informative courses at my fingertips in such high quality and certified instructors. I especially love how crisp and easy to follow these courses are, whether you're a novice or an expert... Highly recommend Typsy to everyone who's a part of the hospitality industry."
"It assisted in sharpening and updating my current skills."
"I have been using the Typsy online training platform since April 2020 and have found it to be very informative, simple, and it provides hands-on, practical skills that I have been able to immediately implement at my accommodation facility. It also assisted in sharpening and updating my current skills to enhance my guests' experiences in the future."
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- Pay per year to keep learning online
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- Learn at your own pace
- Complete online assessments to test your knowledge and prove your skills
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