Creating memorable experiences is what the hospitality industry is all about. From that first smile to delivering outstanding service, providing a great guest experience is about precision, being able to evaluate situations and leaving your guests feeling delighted and eager for more.
In this course, Amanda Stevens, customer experience expert and keynote speaker, will explain how to create a positive and lasting customer experience.
WHAT YOU WILL LEARN
- How to master the first impressions
- How to build trusts with guests
- Ways to personalize the guest experience
- How to identify and satisfy unhappy guests
This course is perfect for aspiring and current servers looking to build their knowledge on the customer experience.