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Lesson details

If your customer service skills create experiences that leave your guests feeling delighted, you can rest assured they will spend more in your business, come visit again and recommend your services to friends. One of the surefire ways to leave a positive and lasting impression on your customers is to take the time and care to personalize their experience and truly make them feel special while they're in your venue.

In this lesson, customer experience expert Amanda Stevens shares her pro tips for personalizing your customers' experiences and delivering outstanding service.

What you'll learn in the How to personalize the customer experience lesson

  • How to deliver a personalized customer experience in the hospitality industry
  • How to nail the three key stages of a customer's journey: greeting, experience, farewell

Who the Customer (experiential) service course is for

This online course is perfect for aspiring and current servers looking to build their knowledge on the customer experience.


Amanda Stevens

Amanda Stevens is a highly awarded customer service consultant, helping some of the world's biggest brands to build powerful connections with customers.

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