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Lesson details

Creating wonderful experiences for customers is the essence of the hospitality industry. This is only possible if the customers have confidence in your abilities and believe that you genuinely care about ensuring they have a good time. Of course this comes from a place of trust - but trust is not a given; it has to be cultivated with each guest.

What you will learn in the How to build trust with customers lesson

  • How to build trust with customers
  • How the psychology of trust works in the hospitality industry
  • Tips for building trust with customers through conversation, familiarity and expectations

Who the Customer (experiential) service course is for

This online course is perfect for aspiring and current servers looking to build their knowledge on the customer experience.


Amanda Stevens

Amanda Stevens is a highly awarded customer service consultant, helping some of the world's biggest brands to build powerful connections with customers.

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