Lesson details

Creating wonderful experiences for customers is the essence of the hospitality industry. This is only possible if the customers have confidence in your abilities and believe that you genuinely care about ensuring they have a good time. Of course this comes from a place of trust – but trust is not a given; it has to be cultivated with each guest.

In this lesson, customer experience expert Amanda Stevens explains why building trust with your guests is essentials.

Learn hospitality skills for today’s world, including:

  • How to build trust with customers
  • How the psychology of trust works in the hospitality industry
  • Tips for building trust with customers through conversation, familiarity and expectations

Servers and managers, take your customer service skills to the next level with pointers from the industry’s best!


Amanda Stevens

Amanda Stevens is a full-time speaker on customer experience, the author of five bestselling books, and a regular media commentator on consumer behavior.

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