Lesson details

With the quality of service unfortunately falling across the restaurant industry, customers take real notice of the venues that treat them with genuine and professional care. Customers start to make judgments on your venue from the second they step through your doors, which is why you can’t underestimate the importance of winning them over with the first impression.

In this lesson, customer experience expert Amanda Stevens shares her tips for mastering the first impression to ensure each guest’s visit to your venue is positive from the get-go.

Learn hospitality skills for today’s world, including:

  • How to make a great first impression on customers
  • How to turn customers into advocates for your business
  • The importance of reading the guest and actively listening


Amanda Stevens
Amanda Stevens is a full-time speaker on customer experience, the author of five bestselling books, and a regular media commentator on consumer behavior.
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