Lesson details

Great restaurant service starts with confidence. You have to be comfortable when interacting with a variety of customers because you never know who will walk into your venue.

While this comes as a natural trait to some, it isn’t always so easy for others. But thankfully, it’s a skill that can be honed over time, giving you the know-how to approach each table with the same enthusiasm and confidence every time.

Hospitality consultant and educator Kate Edwards shares her tips for making a great impression on customers from the get-go.

Learn hospitality skills for today’s world, including:

  • Tips for improving your ability to talk to strangers
  • The etiquette of approaching and welcoming guests
  • What reading the guest entails

Servers, become a better conversationalist with the help of our instructor.

Instructor

Kate Edwards

Kate Edwards is a hospitality consultant with over 30 years of experience in the industry and an educator at two of New York’s top hospitality institutions.

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