Supporting guests who witness crime or threats
In the unfortunate event of a threat, any witnesses will likely find the situation stressful and, at worst, traumatic. Just like every other part of hospitality, it’s your role to support your guests and colleagues to ensure they have a safe and positive experience. In this lesson, Anthony McGinty will explore the different ways you can offer support to someone who may have been affected by a crime or threat at your hotel.
What you’ll learn
- The expectations of guests and staff in the incident of a crime
- How to investigate and assess the needs of guests who have identified or witnessed a threat
This course is aimed at front line staff in hospitality venues, or managers looking to implement or improve security plans.
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