A big part of being able to recognize irregular behavior is knowing what regular behavior looks like! As a hospitality front line worker, you know the ins and outs of your work area better than almost anyone else. In this lesson, Anthony McGinty explains how you can put that expertise to good use to help you tell the difference between ‘normal’ and ‘suspicious’.
What you’ll learn
- How to establish a baseline of behaviors in your work area
- Frameworks you can use to tell whether unusual behavior is suspicious
This course is aimed at front line staff in hospitality venues, or managers looking to implement or improve security plans.