Lesson details

Positive workplace culture is everyone’s responsibility, but it’s undeniable that managers set the tone for everyone under them to follow. As a manager who values diversity, equity, and inclusion, it’s up to you to lead by example and make those values clear across the board in your workplace.

In this lesson, Debra Blair discusses how managers can develop emotional and cultural intelligence for more inclusive leadership.

You will learn:

  • What emotional and cultural intelligence is, and the difference between them
  • How to lead with emotional intelligence
  • How to lead with cultural intelligence

This lesson is ideal for anyone in the hospitality industry who wants to learn more about what diversity means and how to create an inclusive workplace culture.


Dr. Debra Blair

Temple University Director of Organizational Diversity, Equity & Inclusion, Dr. Debra Blair, is a recognized industry leader in the development of inclusive practices.

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