Lesson details

Whether working front of house or back of house, it can be easy to get bogged down in the work and forget to pay attention to what’s happening in the rest of the venue. But once you’re in a leadership position as an executive chef, you have to be aware of every part of the business.

Everything you do as the leader of a professional kitchen should be done with a focus on the customer experience. Without customers after all, there is no business to run!

In this lesson, culinary leadership expert Glenn Flood shares his industry insights from 20 years of experience as a chef and kitchen manager. As the leader of a team that serves 18 million customers per year, he’s got a pointer or two to share!

Learn hospitality skills for today’s world, including:

  • The vital importance of customer service
  • How to improve customer service through the back of house

Take your culinary career to the next level with tips from the world’s best!


Glenn Flood

Culinary leadership expert Glenn Flood is a food support manager and chef with over 20 years of industry experience.

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