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Lesson details
Pandemic or not, ensuring you are providing remarkable guest experiences is essential for any hospitality business. In this lesson, Lisa Hobbs will take you through the importance of guest experience for a venue during these challenging times. You will also learn how to provide a warm and friendly service to your guests while respecting their uncertainties.
What you'll learn in the Guest experience during COVID-19 lesson
- How to provide warm, friendly service and respect guests' uncertainties
- The importance of guest experience during these challenging times
- How to communicate how service is now operating
Instructor
