Guest experience during COVID-19


Lisa Hobbs

5m 22s

 

Lesson Details

Pandemic or not, ensuring you are providing remarkable guest experiences is essential for any hospitality business. In this lesson, Lisa Hobbs will take you through the importance of guest experience for a venue during these challenging times. You will also learn how to provide a warm and friendly service to your guests while respecting their uncertainties.

What you’ll learn

  • How to provide warm, friendly service and respect guests’ uncertainties
  • The importance of guest experience during these challenging times
  • How to communicate how service is now operating

This course is perfect for hospitality members working in the front line of a venue such as F&B, front desk and housekeeping, and anyone looking to refresh their service skills.


Instructor

Lisa Hobbs

Hospitality Executive and Director on the board of Women in Hospitality (WOHO)

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