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Lesson details

Welcome to Service practices during COVID-19 recovery!

In this course, you'll learn about the required changes to service practices during the COVID-19 recovery process and ways to use these changes to enhance the guest experience and assist venue operations.

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Who the Service practices during COVID-19 recovery course is for

This online course is perfect for hospitality members working in the front line of a venue such as F&B, front desk and housekeeping, and anyone looking to refresh their service skills.

Instructor

Lisa Hobbs
Lisa Hobbs carries many different hats within the hospitality industry. With over 17 years of experience across a range of industries such as financial services and hospitality, Lisa is results-focused and has a flair for solutions.
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Other lessons included in this course

Making a difference during COVID-19
Lesson
Making a difference during COVID-19

4m 34s

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Your wellbeing & confidence during COVID-19
Lesson
Your wellbeing & confidence during COVID...

3m 40s

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Guest experience during COVID-19
Lesson
Guest experience during COVID-19

5m 22s

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Adapting safe service styles
Lesson
Adapting safe service styles

5m 20s

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Managing guest expectations during COVID-19
Lesson
Managing guest expectations during COVID...

4m 39s

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Conclusion - Service practices during COVID-19 recovery
Lesson
Conclusion - Service practices during CO...

1m 4s

Premium