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Lesson details
There are a lot of factors that you must take into consideration to guarantee maximum guest comfort. There are environmental factors, physical ones, cultural and emotional ones. So how do you ensure your tour goes well for everyone?
In this online lesson about communication, Angelo Carotenuto will explain guest comfort and why it's important. You'll also look at how to understand and meet your guests' comfort needs.
What you'll learn in this lesson, Enhancing guest comfort for memorable tours
- Why basic guest comfort is important to the success of your tour
- Common situations for guests and how to address them
- How to assess guest needs from a comfort perspective
Who the Tour guide fundamentals course is for
The Tour guide fundamentals online course is aimed at hospitality and tourism professionals looking to start a new career in tour guiding or looking to enhance their tour guide skills.
Instructor
