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Lesson details

Facing challenges is often unexpected but can be a daily occurrence. From being stuck in traffic to late arrivals which delay the start of your tour, anything can happen at any time. That's why it's important to be prepared for the unexpected.

In this online lesson about rapport, Angelo Carotenuto will explain how to prevent common challenges, respond to unexpected events, and handle emergencies.

What you'll learn in this lesson, Handling challenges and the unexpected in tour guiding

  • Effective prevention strategies to mitigate common challenges in tour guiding
  • The ability to effectively respond to unexpected situations by following a three-step approach

Who the Tour guide fundamentals course is for

The Tour guide fundamentals online course is aimed at hospitality and tourism professionals looking to start a new career in tour guiding or looking to enhance their tour guide skills.


Angelo Carotenuto

Angelo Carotenuto, LivTours founder and seasoned Rome tour guide, turns his tourism passion into a successful enterprise with guided tours across 25 European destinations, consistently earning Tripadvisor's Best of the Best.

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