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Course details

Have you ever worked with someone who doesn’t want to be there? Or hired someone who wasn’t quite up to the job and witnessed its effect on morale and the bottom line? As a leader you need to know how to build teams through careful selection, mentoring, and setting expectations.

In this course, Mike Hewitt, the founder and operator of One Haus recruitment, will share an overview of recruitment, selection, and onboarding. You’ll explore the Human Resources Management Tools to recruit the right people based on business and cultural needs, followed by how to onboard your new recruits to promote commitment and engagement so that you can best retain your team.

WHAT YOU WILL LEARN

  • Some of the common concerns that can make recruiting hospitality staff challenging
  • How to plan ahead for staffing needs and why doing this is important
  • How to write a job description 
  • Understand that the way you recruit is a reflection of your business culture/brand
  • Know the different ways to find candidates (including looking internally), and how to choose the right avenue
  • How to write a job advertisement
  • The difference between recruiting based on skill vs cultural fit, and the key advantages and disadvantages of both  
  • Basic interview questioning techniques
  • Understand the role of ethics and legalities in selecting candidates and what it means to be an Equal Opportunity Employer
  • How to make an offer and reject a candidate
  • The key dos and don'ts of onboarding
  • How to create a great onboarding experience

This course is perfect for hospitality managers and anyone involved with the recruiting and onboarding process.

Meet your instructor

Mike Hewitt

Mike Hewitt is the founder and operator of One Haus, a premier hospitality recruitment firm based in New York City.

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Prove you’re job ready

Highlight the new, job-relevant skills you’ve gained and supplement existing qualifications with a hard-earned, industry-specific digital certificate.

  • Learn the latest in your chosen industry or subject.
  • Complete each course and pass the quiz.
  • Earn a certificate that you can print or share on linkedin-logo.svg
  • Impress employers with learning outcomes you can add to your CV.
  • Make your career dream a reality.
Prove you’re job ready

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2
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Complete all the lessons included in the course. Each lesson is generally 3-5 minutes long.

3
Pass the quiz

At the end of each course is a quiz. The quiz will test that you have retained the key learning outcomes in each course.

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Earn digital certificates

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5
Become an expert

Use your specialist training to build confidence, progress further in your career, or build expertise in areas you're passionate about.

All Typsy courses are endorsed by the Institute of Hospitality

Typsy courses have been endorsed by the Institute of Hospitality which demonstrates the courses:

  • Adhere to good practice standards in training and training delivery
  • Are relevant to the needs of the industry
  • Meet a wide range of essential criteria relating to quality standards and quality learning outcomes

All Typsy courses are endorsed by the Institute of Hospitality

What our members are saying

"I especially love how crisp and easy to follow these courses are."

"Been loving Typsy so far! It was honestly like love at first sight, with the plethora of informative courses at my fingertips in such high quality and certified instructors. I especially love how crisp and easy to follow these courses are, whether you're a novice or an expert... Highly recommend Typsy to everyone who's a part of the hospitality industry."

Tarini T Tarini T

"It assisted in sharpening and updating my current skills."

"I have been using the Typsy online training platform since April 2020 and have found it to be very informative, simple, and it provides hands-on, practical skills that I have been able to immediately implement at my accommodation facility. It also assisted in sharpening and updating my current skills to enhance my guests' experiences in the future."

Denise A Denise A

FAQ

Each course consists of a number of 3-5 minute lessons and a quiz. When you successfully pass the quiz you will earn a digital course certificate.

Yes! Every Typsy course includes a digital certificate that you can download or share online. To earn a certificate you must successfully pass the course quiz.

No! Each course is 100% online. You can login at anytime and learn at your own pace.

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