Much of what we read through body language happens in a primitive part of our brain. We may not even be aware that we’re picking up on certain signals.

This is especially evident when it comes to the handshake. A bad handshake can set off alarms in our brain that the other person is untrustworthy or unwell! That’s why paying attention to your body language is particularly important in the hospitality industry to build trust and confidence in customers.

Mark Bowden is a world-renowned body language expert who has coached world leaders in the importance of nonverbal communication. In this lesson he explains what your handshake says about you.

Learn hospitality skills for today’s world, including:

• How your handshake can influence the way you are perceived by others
• The subtleties of a good handshake and why it matters in customer service

Servers and managers, master the art of a memorable handshake.