How to build trust over the phone


Mark Bowden

duration4:41 mins


Lesson Details

Body language gives us clues about how others think and feel about us. In hospitality, using positive body language is a great way to build trust among guests.

However, when you’re communicating over the phone to take a reservation or answer queries, customers can’t see your face and it can be harder to inspire confidence.

Mark Bowden is a world-renowned body language expert who has coached world leaders in the importance of nonverbal communication. In this lesson he shares techniques for building trust when you’re talking on the phone.

Learn hospitality skills for today’s world, including:

Servers and managers, take your service game to the next level with these expert tips.


Instructor

Mark Bowden

Body language expert

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