How to build trust over the phone

Mark Bowden

4m 41s


Lesson Details

Body language gives us clues about how others think and feel about us. In hospitality, using positive body language is a great way to build trust among guests.

However, when you’re communicating over the phone to take a reservation or answer queries, customers can’t see your face and it can be harder to inspire confidence.

Mark Bowden is a world-renowned body language expert who has coached world leaders in the importance of nonverbal communication. In this lesson he shares techniques for building trust when you’re talking on the phone.

Learn hospitality skills for today’s world, including:

  • How to build rapport with customers over the phone
  • The difference body language makes even when you can’t see it

Servers and managers, take your service game to the next level with these expert tips.


Mark Bowden

Body language expert

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