The unspoken communication that happens through body language is, much like spoken language, not the same in every culture. Social norms vary around the world, so what you may consider acceptable behavior might actually be frowned upon elsewhere.
In our multicultural world, it’s particularly important for hospitality workers to be in tune with the differences in body language across cultures to avoid miscommunications with customers and co-workers.
Mark Bowden is a world-renowned body language expert who has coached world leaders in the importance of nonverbal communication. In this lesson he outlines how body language differs across cultures.
Learn hospitality skills for today’s world, including:
- Cultural differences in body language
- How to avoid miscommunications through body language
Servers and managers, become an expert communicator with these top tips!
Mark Bowden is a global authority on body language. He has coached Fortune 500 and G8 leaders in the importance of compelling communication.