The unspoken communication that happens through body language is, much like spoken language, not the same in every culture. Social norms vary around the world, so what you may consider acceptable behavior might actually be frowned upon elsewhere.
In our multicultural world, it’s particularly important for hospitality workers to be in tune with the differences in body language across cultures to avoid miscommunications with customers and co-workers.
Mark Bowden is a world-renowned body language expert who has coached world leaders on the importance of nonverbal communication. In this online lesson, he outlines how body language differs across cultures.
What you'll learn in the How body language differs across cultures lesson
- Cultural differences in body language
- How to avoid miscommunications through body language
Who the Body language basics course is for
Servers and managers, it’s time to take your career to the next level. Master the art of nonverbal communication with pointers from the world’s best!