Possessing confidence and charisma is vital in the hospitality industry. Without it, guests are not going to have trust in you or the products your business offers. If you project confidence and charisma, you show yourself to be trustworthy and to have focused intent, making it easier for customers to trust your abilities.

Mark Bowden is a world-renowned body language expert who has coached world leaders in the importance of nonverbal communication. In this lesson he explains how our body language can be used to build trust with customers.

Learn hospitality skills for today’s world, including:

• How to project confidence and charisma through body language when interacting with customers

Servers and managers, master this subtle skill to take your service to the next level!