Possessing confidence and charisma is vital in the hospitality industry. Without it, guests are not going to have trust in you or the products your business offers. If you project confidence and charisma, you show yourself to be trustworthy and to have focused intent, making it easier for customers to trust your abilities.

Mark Bowden is a world-renowned body language expert who has coached world leaders on the importance of nonverbal communication. In this online lesson, he explains how our body language can be used to build trust with customers.

What you'll learn in the How to project confidence and charisma lesson

• How to project confidence and charisma through body language when interacting with customers

Who the Body language basics course is for

Servers and managers, it’s time to take your career to the next level. Master the art of nonverbal communication with pointers from the world’s best!