Lesson details
The customers are rolling through the doors now and our heroes are rolling out the red carpet!
Meet, greet, engage, farewell: this is about making sure all customers are made to feel welcome and at home. Watch our heroes have a genuine rapport and connection with their guests. They communicate well, know their products and systems, and engage in banter when they have the chance.
Remember: teamwork makes the dream work during a busy shift.
WHAT YOU’LL LEARN
- Let’s refresh ourselves on some hospo basics
- How to pour beer like a boss
- How to pour wine and prepare a spirit-based drink
- Steps to take to recover a customer complaint, with the goal being to turn a customer’s day around.
