Lesson details
Let’s meet our Heroes!
In this lesson, we’ll understand the key attributes that make for a good team player: both soft skills and technical skills. Working in hospitality, great people skills are key to your success, while technical skills can be learnt on the job with time and practice.
Our heroes show respect for their teammates, motivation to get the job done, and acknowledge that at the end of the day it’s all about the customers.
WHAT YOU’LL LEARN
- Look out for the Heroes Stats, what is measured, and why they might indicate a good performer
- Consider each person’s strengths and weaknesses
- And self-reflect: what attributes do you want to be known for?
